The 2.3-kilometer road driver made a 30-kilometer detour, causing passengers to miss the plane. Didi is willing to pay 1,000

　　At 8:07 p.m. on August 2, Mr. Liu, an outsider, called a Didi Express on Yuhu Road in Yubei to Jiangbei Airport. The driver of Didi took a detour of 30.45 kilometers from the original 2.3 kilometers. This "bizarre mistake" delayed a series of trips and caused him a series of troubles.

　　Yesterday, the reporter learned from the traffic law enforcement department that there is a preliminary solution to this matter, and Didi is willing to compensate Mr. Liu for his airfare and the accommodation expenses caused by the delay.

　　2.3 kilometers of road around 30.45 kilometers

　　"This place, I took a new taxi later, and it was only a distance from the starting price." Mr. Liu said his departure point was at the entrance of Yuhu Road Health School in Yubei District, and his destination was Jiangbei Airport. The map shows that it is only 2.3 kilometers away.

　　At 8:07 PM on August 2, Mr. Liu boarded the Didi Express to Jiangbei Airport and was ready to board the plane that took off at 9:20 PM that night.

　　"He followed the map, and as soon as he set off, he went in the opposite direction," Mr. Liu said. He looked at the navigation at the time and felt that it was wrong, and he alerted the driver, who also accepted the suggestion.

　　But what puzzled Mr. Liu was that the driver made a mistake several times when he turned around and ended up on the highway.

　　"You can’t drop off passengers on the highway, so I had to let him continue walking." It wasn’t until 8:57 that the driver arrived at Jiangbei Airport. At this time, the plane that took off at 9:20 was no longer allowed to board, and Mr. Liu’s trip was in vain.

　　The evidence provided by Mr. Liu showed that the original 2.3-kilometer journey was driven by the driver in a super "U" shape, the journey became 30.45 kilometers, and the cost also changed from 9 yuan to 77.24 yuan.

　　The itinerary was ruined, causing a series of troubles

　　Mr. Liu’s trip was to Shanghai for medical treatment. Mr. Liu delayed medical treatment due to a missed flight due to a detour.

　　"The expert number of the appointment was not seen, and the enteroscopy appointment was also soaked in soup." Mr. Liu was very angry and immediately called the Didi customer service center to complain. "After negotiating with the other party for three hours, the solution given cannot be approved by me," Mr. Liu said.

　　Mr. Liu believes that the accommodation fee incurred by his trip (on the evening of August 2) and the airfare for the next day should be paid by Didi. In addition, Didi should also compensate for the cost and time delayed by not being able to see a doctor.

　　At that time, Didi promised free fares, and other compensation was far lower than the standard proposed by Mr. Liu. The two sides did not reach a solution, and Mr. Liu was ready to take judicial channels to resolve.

　　Didi sent a commissioner to handle the matter

　　"The trip you mentioned is indeed very abnormal." On the afternoon of August 9, a reporter from Chongqing Morning News contacted Didi’s customer service staff. After verification, the other party told the reporter that the driver did take a detour.

　　"Judging from the order volume, this driver has received more than 100 orders, and he is considered half an’old driver ‘. How could he make such a low-level mistake!" Didi was also puzzled by this.

　　"We have referred the matter to the commissioner for detailed investigation." A person in charge of the customer service department said that the investigation and evidence collection will take some time, and the actual investigation of the commissioner shall prevail.

　　The fare of 77.24 yuan incurred after the "detour" has not been paid due to the abnormal itinerary.

　　Mr. Liu said that he has submitted the relevant situation and evidence to the industry authorities and is waiting for a final solution.

　　Latest progress: Didi is willing to compensate 1,000 yuan

　　Yesterday, the latest development of the incident. Didi said that Mr. Liu’s travel expenses were free of charge, and Mr. Liu’s air ticket and accommodation expenses were compensated for a total of 1,000 yuan, and another 100 yuan coupon was given.

　　Yesterday, Mr. Liu told reporters that Didi had called him to inform him of the latest compensation plan. "As long as I agree, the compensation will be sent to my account within half a month." Mr. Liu said he was still seriously considering the plan.

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　　Law enforcement: has been involved in the investigation

　　"We are also paying attention to this matter and have intervened in the investigation." The relevant person in charge of the detachment directly under the Chongqing Municipal Traffic Administrative Law Enforcement Corps said that they learned about the matter through the complaints of the parties and the reports of the upstream news, and have sent law enforcement officers to investigate the matter.

　　At present, law enforcement officials have contacted Didi and Mr. Liu and are conducting further investigations.

　　"If citizens encounter problems in taxis, online car-hailing, or buses, they can call (023) 96096 to complain, and the traffic law enforcement will investigate." The person in charge reminded that citizens’ complaints and inquiries will be replied quickly to help everyone solve the problem.

　　Lawyer: Claims can be made according to law

　　"Mr. Liu has formed a contractual relationship with Didi, and Didi is obliged to deliver Mr. Liu to the destination (Jiangbei Airport) as agreed. The carrier should bear the loss compensation for the loss caused to the passenger due to the fault of Didi (the carrier)." Tan Lu, director of Chongqing Liaolan Law Firm, believes that the evidence shows that Didi should bear the corresponding responsibility.

　　Tan Lu introduced that Article 112 of the Contract Law stipulates that if a party fails to perform its contractual obligations or performs its contractual obligations not in accordance with the agreement, if the other party has other losses after performing its obligations or taking remedial measures, it shall compensate for the losses.

　　At the same time, Article 113 of the Contract Law provides that if one party fails to perform its contractual obligations or the performance of its contractual obligations does not conform to the agreement, causing losses to the other party, the amount of compensation for losses shall be equivalent to the losses caused by the breach of contract, including the benefits that can be obtained after the performance of the contract, but shall not exceed the possible losses caused by the breach of contract that the party in breach of the contract foresaw or should have foreseen when entering into the contract.

　　"If Mr. Liu wants to get compensation other than airfare and accommodation (compensation for expert numbers and medical expenses), he still needs to do some preparatory work." Tan Lu said that if Mr. Liu is not satisfied with the current solution, he can also complain to the industry authority.

　　Our reporter, Zhang Xu, intern, He Pengcheng